We are available for support during Australian (GMT+10) business hours of 9am to 5pm, Monday through Friday (currently it is 2:10PM on Sunday).
Please use the below form to get in contact with us. We will respond directly via email.
If you are having any technical issues, please try run `/usr/local/bin/le-cp self-test` first, often you will find a direct solution this way! :)
Due to a regression in a release made on 2018-12-14 (0.14.3), some server environments may find they cannot start the letsencrypt-cpanel service. This release was retracted within an hour of being uploaded. Please review the instructions to upgrade from this release. We apologize for the inconvenience.
Help us get you an answer faster, by sending us your logfiles and configuration details. All data is PGP encrypted in transit and storage:
Please do not send us server credentials/passwords under any circumstances.
To receive ongoing technical support, you will need an active support licence (first year is included for free after purchase of an Individual/Organization licence). To this end, please provide the email of your original order.
If you require a hostname change to one of your licences, please find your order ID (search for "Purchase Confirmation" email) and proceed to this page.