We are available for support during Australian (GMT+10) business hours of 9am to 5pm, Monday through Friday (currently it is 9:59PM on Thursday).
Please use the below form to get in contact with us. We will respond directly via email.
If you are having any technical issues, please try run `le-cp self-test` first, often you will find a direct solution this way! :)
November 15: If you are experiencing issues please ensure you are on at least v0.11.0:
yum clean all && yum -y install letsencrypt-cpanel
Help us get you an answer faster, by sending us your logfiles and configuration details. All data is PGP encrypted in transit and storage:
curl https://cpanel.fleetssl.com/techsupport -s | bash
Please do not send us server credentials under any circumstances.
To receive ongoing technical support, you will need an active support licence (first year is included for free after any purchase). To this end, please provide the email of your original order.
If you require a hostname change to one of your licences, please find your order ID (search for "Purchase Confirmation" email) and proceed to this page.