We are available for support during Australian (GMT+10) business hours of 9am to 5pm, Monday through Friday (currently it is 9:30AM on Wednesday). We endeavour to respond to emails within 24 hours.
If you are having any technical issues, please first try run: /usr/local/bin/le-cp self-test
Help us get you an answer faster, by sending us your logfiles and configuration details. All data is PGP encrypted in transit and storage:
Please do not send us server credentials/passwords under any circumstances.
To receive ongoing technical support, you will need an active support licence (first year is included for free after purchase of an Individual/Organization licence). To this end, please provide the email of your original order.
If you require a hostname change to one of your licences, please find your order ID (search for "Purchase Confirmation" email) and proceed to this page.